More consistent customer service, with human control where it matters.
AssistantBot organises customer queries across the channels defined for your business, using approved knowledge. Responses are configured, exceptions are reviewed and cases requiring judgement are passed to a person with context.
Organise service and route the cases that need judgment.
- 1
Define the scope
We agree channels, approved information and escalation criteria.
- 2
Configure the rules
We prepare responses, tone and agent limits for your use case.
- 3
Review and improve
Your team reviews exceptions and adjusts knowledge over time.
Capabilities configured around your operations.
- Configured responses
- Organises answers for frequent queries using approved knowledge.
- Contextual escalation
- Routes out-of-scope cases to a responsible person.
- Defined channels
- Adapts to the channel scope validated during the assessment.
- Operational review
- Makes it possible to review queries, exceptions and required adjustments.
Frequently asked questions
Can it answer every query?+
It is configured with approved knowledge, channels and limits. Cases requiring judgement or unavailable information are escalated to your team.
Does it integrate with my CRM or ticketing system?+
Technical compatibility is reviewed before the implementation scope is defined.
How is the response tone reviewed?+
Tone, messages and escalation criteria are agreed with your team and adjusted during operations.
Start by defining which queries are worth organising and which should remain with your team.
Tell us about your context and we will define the next step with the information needed.
Not sure what to automate first? Start with an automation assessment →